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1.
Diseño arquitectónico tecnológico de un call center para el mercado ecuatoriano

by Obando Lucero, Milton Rubén | Bonilla Játiva, Carlos Arturo [Director de Tesis].

Material type: Mixed materialsMixed materials; Format: regular print Quito EPN 2000Dissertation note: FACULTAD DE INGENIERIA DE SISTEMAS 2000 Online access: Este ítem está sujeto a una licencia Creative Commons Availability: Items available for loan: BIBLIOTECA GENERALCall number: T-IS/0360 (1), BIBLIOTECA DE ING. EN SISTEMASCall number: BIS -080511 (1).

2.
Sistema para la toma de decisiones en base a los datos históricos generados en un call center (Call Center Decision Support-CCDS)

by Rojas Castro, Julio César | Sangoquiza Socasi, Manolo Giovani | Córdova Bayas, Marcos Raúl [Director de Tesis].

Material type: Mixed materialsMixed materials; Format: regular print Quito EPN 2001Dissertation note: FACULTAD DE INGENIERIA DE SISTEMAS 2001 Online access: Este ítem está sujeto a una licencia Creative Commons Availability: Items available for loan: BIBLIOTECA GENERALCall number: T-IS/0406 (1), BIBLIOTECA DE ING. EN SISTEMASCall number: BIS-80595 (1).

3.
Implantación piloto de voz sobre IP en un Call Center Jorge Santiago Salas Oña

by Salas Oña, Jorge Santiago | San Andrés, Martha [Director de Tesis].

Material type: Mixed materialsMixed materials; Format: regular print Quito EPN 2008Dissertation note: FACULTAD DE INGENIERIA DE SISTEMAS 2008 Online access: Este ítem está sujeto a una licencia Creative Commons Availability: Items available for loan: BIBLIOTECA GENERALCall number: T-IS/1095 (1), BIBLIOTECA DE ING. EN SISTEMASCall number: BIS -083476 (1).

4.
Estudio de factibilidad para la creación de un call center orientado a la comercialización de paquetes turísticos para agencias de viajes de la ciudad de Quito Carla Yomaira Miranda Acosta

by Miranda Acosta, Carla Yomaira | Buitrón Flores, Pedro Enrique [Director de Tesis].

Material type: Mixed materialsMixed materials Publisher: QUITO EPN 2010Dissertation note: FACULTAD DE CIENCIAS ADMINISTRATIVAS Tesis (Ingeniero Empresarial). -- Escuela Politécnica Nacional. 2010 Online access: Este ítem está sujeto a una licencia Creative Commons Availability: Items available for loan: BIBLIOTECA GENERALCall number: T-FCIE/0313 (1).

5.
Marketing Dynamism & Sustainability: Things Change, Things Stay the Same… [electronic resource] : Proceedings of the 2012 Academy of Marketing Science (AMS) Annual Conference / edited by Leroy Robinson, Jr.

by Robinson, Jr., Leroy [editor.] | SpringerLink (Online service).

Source: Springer eBooksMaterial type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Springer, 2015Online access: Texto completo Availability: Items available for loan: BIBLIOTECA GENERALCall number: Business and Economics (1).

6.
Cultural Heritage Marketing [electronic resource] : A Relationship Marketing Approach to Conservation Services / by Izabella Parowicz.

by Parowicz, Izabella [author.] | SpringerLink (Online service).

Edition: 1st ed. 2019.Source: Springer eBooksMaterial type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Palgrave Pivot, 2019Online access: Texto completo Availability: No items available :

7.
Effective Complaint Management [electronic resource] : The Business Case for Customer Satisfaction / by Bernd Stauss, Wolfgang Seidel.

by Stauss, Bernd [author.] | Seidel, Wolfgang [author.] | SpringerLink (Online service).

Edition: 2nd ed. 2019.Source: Springer eBooksMaterial type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Springer, 2019Online access: Texto completo Availability: No items available :

8.
Cultural Heritage Marketing [electronic resource] : A Relationship Marketing Approach to Conservation Services / by Izabella Parowicz.

by Parowicz, Izabella [author.] | SpringerLink (Online service).

Edition: 1st ed. 2019.Source: Springer eBooksMaterial type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Palgrave Pivot, 2019Online access: Texto completo Availability: Items available for loan: BIBLIOTECA GENERALCall number: Business and Management (1).

9.
Effective Complaint Management [electronic resource] : The Business Case for Customer Satisfaction / by Bernd Stauss, Wolfgang Seidel.

by Stauss, Bernd [author.] | Seidel, Wolfgang [author.] | SpringerLink (Online service).

Edition: 2nd ed. 2019.Source: Springer eBooksMaterial type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Cham : Springer International Publishing : Imprint: Springer, 2019Online access: Texto completo Availability: Items available for loan: BIBLIOTECA GENERALCall number: Business and Management (1).

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